Return Products You Are Unsatisfied With
If you are not 100% satisfied with your purchase, you can return your unused items within 15 days of purchase for a full refund. Returns because you did not want the item are subject to all return shipping charges. Please contact us via firstname.lastname@example.org for return address before sending the unit back. We can not accept returns without a return authorization from our customer service team.
Return Defective Items
If you received a defective item, you can send the item back in the original package without any wear and tear for a free replacement or refund. However, you will need to provide photos and videos showing the defect(s) of the product to get an authorization before returning. We strongly recommend obtaining and saving your return tracking number until you are notified that we have completed your replacement or refund.
When Will A Replacement Be Sent?
Replacements are treated the same way as that of new orders - they leave our warehouses within 2 business days. If a product needs to be returned for replacement, the replacement is sent after receiving the returned item.
How Long Does It Take For Me To Get A Refund?
It may take 1 to 2 weeks for your return to reach our warehouse. Once the item is received and inspected (usually within 72 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 2 business days. Please note that depending on your credit card company, it may take additional 2-10 business days after your credit is applied for it to post to your account.